The Hospitality Podcast Ep2: Ambika Nair

About Ambika Nair

Ambika is a Senior Learning Facilitator at the Indian School of Hospitality. She has 20 years of diverse experience in Guest Relation Management, Front Office, Reservations, Tourism, and Hospitality related education. She has also leveraged and shared her experiences across a wide cross-section of students over the last 10 years.

She has worked across organizations like the Taj Group of Hotels, ITC Fortune, Viceroy (Marriott’s International), Intercontinental The Grand, Atharva College of Hotel Management, Don Bosco College, and SGT University to name a few. She is also currently pursuing a Ph.D. in Hospitality Management.

Podcast Recording

Podcast Episode 2 with Ambika Nair

Key Takeaways

  • Hospitality is one of the hardest-hit industries by the Pandemic. International chains as well as independent hotels, everyone has to experience these bad weather conditions.
  • Some challenges that the industry is facing may be short term but the biggest challenge that the hotel industry has to solve is formulating ways to tackle new consumer behavior, consumer patterns, perceptions, expectations, and trends.
  • Hospitality and tourism is a crucial industry for the economy. This is the reason Singapore has waived off license fees for hotels and Canada has offered liquidity program options with deferred income tax payments for the next six months. The Indian hospitality industry requires urgent intervention from the Government.
  • The government needs to provide a sturdy financial package to support and stabilize the sector immediately. The should provide workforce support funds to ensure there are no job losses and waive off 6-12 months of loans. This will help hoteliers retain their staff and hold up the morale of the employees.
  • Tourism should start looking inwards. Its time to promote domestic tourism.
  • If you do not adopt technology today, you would be out of the race. The hotels will have to amalgamate the sensibilities and understanding of how consumers look at things, what is their thought process and what are they looking for right now.
  • The hospitality sector has to design products that will really entice people to come and stay. The products have to provide trust that the hotel is safe and guests should stay with the hotel.
  • Guests pay for quality. When asked for reasons for his success, MS Oberoi said “The idea was never to merely make money. The compulsion was to think big and always to offer the best.”
  • The people who run the industry tomorrow need to be versatile and should be able to think out of the box.

About HelloSuite

HelloSuite is a progressive web app for hotel guests that equips them to conveniently explore all hotel services from their own devices. Guests can use it to digitally check-in, order food, reserve tables, book spa sessions, request housekeeping, and much more. The design of the application is fully customizable to match the hotel’s design guidelines. To know more, schedule a demo with us or write to us at pallavi@hellosuite.in

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